QualityDesk

A

Open Tickets

7

+2vs last period

P1 Tickets

2

-1vs last period

Avg. First Response

32m

+5mvs last period

SLA Compliance (7d)

98.2%

+0.5%vs last period

New

2

P3

#T-3

Update documentation for new feature

CCharlie

Created about 1 hour ago

SLA: 23 hours left

P3

#T-6

Investigate slow database queries

BBob

Created 30 minutes ago

SLA: 20 hours left

In-Progress

3

P2

#T-2

API endpoint returning 500 error

BBob

Created about 6 hours ago

SLA: 2 hours left

P2

#T-4

Dashboard chart rendering incorrectly

AAlice

Created 1 day ago

SLA: 5 hours left

P1

#T-5

Password reset email not being sent

DDiana

Created about 1 hour ago

SLA: 3 hours left

At-Risk

2

P1

#T-1

Login button not working on Safari

AAlice

Created about 2 hours ago

SLA: 60 minutes left

P2

#T-7

UI glitch on mobile devices

CCharlie

Created about 7 hours ago

SLA: 30 minutes left

Tickets Resolved

Last 14 days

Avg. First Response

By priority (last 7 days)